Terms of Service

Hoxton Craft – Governed by the Laws of England and Wales

Last Updated: November 2026

1. Overview & Agreement

This website is operated by Hoxton Craft (accessible via https://hoxtoncraft.shop). Throughout the site, the terms “we”, “us”, and “our” refer to Hoxton Craft. By visiting our site and/or purchasing handcrafted goods from us, you engage in our “Service” and agree to be bound by the following Terms of Service, along with our Shipping Policy, Refund & Returns Policy, and Privacy Policy.

Please read these Terms carefully before accessing our store. If you do not agree to all terms and conditions, you may not access the website or use any services.

2. Business Information

3. Products & Natural Solid Wood Character

We work exclusively with real, solid, FSC-certified timber (Redwood Pine and European Solid Oak) and hand-finished steel components. We do not use paper veneers or laminated particleboard.

• Natural Character: Real wood is an organic material. Each piece will display unique natural characteristics, including distinct grain patterns, knots, small shakes, fine natural splits, and subtle surface variations. These features are authentic hallmarks of genuine timber and do not constitute structural flaws.
• Dimensional Tolerances: Due to hand planing, precision cutting, and multiple rounds of manual sanding, final dimensions carry a standard manufacturing tolerance of approx. ±1cm.
• Colour Variations: Timber wax and oil tones may vary subtly depending on the density and natural grain absorption of individual boards.

4. Pricing, Currency & Orders

• All prices displayed on hoxtoncraft.shop are quoted in British Pounds Sterling (£ GBP) and include all applicable UK taxes.
• We reserve the right to refuse or cancel orders if an obvious technical pricing error or typographical mistake occurs, in which case full refunds are issued immediately.
• Upon placing an order, you will receive an automatic confirmation email detailing your purchase. An order is formally accepted when production commences in our London workshop.

5. Payment Terms

Payment must be made in full at the time of placing your order. We accept major secure payment methods via Shopify Payments including Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted under 256-bit SSL protocols.

6. Handcrafted Production & Delivery

Production begins immediately following order confirmation. Handling and delivery timelines are detailed in our Shipping Policy. We provide 100% Free UK Mainland Delivery. Risk of loss and title to the goods transfer to you upon physical delivery to the designated delivery address.

7. Returns, Cancellations & Guarantees

Returns and cancellations are governed strictly by our Refund & Returns Policy in compliance with the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. Additionally, all furniture includes our 10-Year Structural Guarantee against material and structural failure under ordinary domestic use.

8. Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under English law. In all other respects, our total liability arising from any order shall not exceed the total price paid for the product.

9. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the Laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

10. Contact Us

For questions regarding these Terms of Service, please contact our support desk at support@hoxtoncraft.shop or visit us at The Mall Wood Green, 159 High Rd, London N22 6YQ, United Kingdom.