Shipping & Delivery Policy

Hoxton Craft – Bespoke Handcrafted Solid Timber & Industrial Furniture

Last Updated: November 2026

1. Overview & Our Handcrafted Philosophy

Welcome to Hoxton Craft (hoxtoncraft.shop). Every piece in our collection is not mass-produced in a warehouse, but individually handmade to order in our UK workshop using sustainably sourced, FSC-certified solid timber and heavy-duty British industrial steel. Because each order is custom-built, planed, sanded, and hand-finished with premium waxes or oils, our fulfillment process involves dedicated production (handling) time followed by secure, specialist furniture transit.

This Shipping Policy outlines our production timelines, domestic transit durations, courier partners, and free UK delivery terms to ensure complete clarity and transparency in full compliance with Google Merchant Center standards.

2. Free Tracked Delivery Across Mainland UK

We are delighted to offer 100% Free Standard Delivery (£0.00) on all orders delivered to UK Mainland addresses. There are no surprise handling surcharges, heavy-item fees, or hidden delivery costs added at checkout.

*Note: For deliveries to the Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, and Northern Ireland, specialist heavy freight couriers may require additional transit days and nominal regional surcharges. Please contact our team prior to ordering if you require delivery to these postal areas.

3. Production & Handling Times (Handmade to Order)

Because each piece is custom-built and finished by hand, our handling time reflects real workshop production rather than warehouse shelf picking:

• Order Cut-Off Time: 2:00 PM GMT (Monday through Friday). Orders received after 2:00 PM GMT begin production queueing on the following business day.
• Production / Handling Durations:
  • Solid Wood Shelves & Console Tables: Dispatches within 5 to 7 business days (1 to 1.5 weeks).
  • Solid Timber & Hairpin Monitor Stands: Dispatches within 10 business days (approx. 2 weeks).
  • Industrial Desks (Hairpin, Box, Trapezium, X-Legs & Solid Oak): Dispatches within 10 to 15 business days (approx. 2 to 3 weeks).
  • Industrial Dining Tables, Bookcases & Bespoke Record Player Stands: Dispatches within 15 to 20 business days (approx. 3 to 4 weeks).

4. Transit & Courier Delivery Times

Once your handcrafted piece has completed its final quality control inspection, curing, and protective packaging, it is handed over to our verified UK courier networks:

• Transit Duration: 2 to 5 business days across UK Mainland addresses.
• Courier Partners:
  • Small & Medium Items (Shelves, Monitor Stands): Dispatched via fully tracked parcel services (Parcelforce / DPD UK) with doorstep tracking and SMS dispatch notifications.
  • Large Furniture (Desks, Dining Tables, Bookcases, Stands): Dispatched via specialist furniture two-man delivery couriers who contact you directly in advance with a dedicated delivery window.

5. Total Estimated Order Timeline

6. Order Tracking & Delivery Updates

As soon as your furniture is packaged and collected from our workshop, you will receive an official shipping confirmation email with full tracking information. For large furniture pieces, our specialist freight courier will contact you via SMS or telephone 24–48 hours prior to delivery to confirm your convenient delivery slot.

7. Packaging & Assembly Upon Arrival

To ensure maximum protection in transit:

• Desks, dining tables, and console tables arrive flat-packed with steel legs detached, wrapped in heavy-duty protective foam, corner guards, and reinforced corrugated outer cartons.
• All high-tensile steel fixings and pre-drilled pilot holes are provided on the timber underside. Assembly requires only a standard Phillips screwdriver and takes under 10 minutes.
• Monitor stands and bookcases arrive fully assembled and ready for immediate placement.

8. Damaged, Lost or Delayed Shipments

In the unlikely event that your package sustains damage during transport:

• Please inspect outer packaging upon receipt and note any damage on the courier delivery slip if possible.
• Photograph the damaged box and timber, and notify us within 48 hours of delivery at support@hoxtoncraft.shop.
• Under our 10-Year Structural Guarantee and UK Consumer Rights Act, we will promptly replace any damaged components or the complete desktop without additional cost to you.

9. Contact & Workshop Information

If you have any questions regarding your delivery schedule or need to make delivery arrangements, please get in touch: