Frequently Asked Questions (FAQ)

Frequently Asked Questions

Here are answers to the most common questions about our handmade furniture, dispatch times, delivery, and bespoke orders.

1. Why is the dispatch time 3–4 weeks?

Every piece at Hoxton Craft is handmade to order in our UK workshop. We do not hold mass flat-pack stock in overseas containers. Your furniture is cut, planed, joined, sanded, waxed, and quality-inspected specifically for your order. This crafting process takes 15–20 business days (3–4 weeks).

2. How much does UK delivery cost?

We provide Free Standard UK Mainland Delivery (£0.00) on all furniture orders. There are no hidden fees at checkout.

3. Which courier delivers my order?

Due to the solid weight and craftsmanship of our furniture, we use specialist furniture couriers and tracked UK freight carriers (e.g., DX Freight, APC Overnight, or two-person white-glove handlers for large dining tables). Delivery transit takes 2–5 business days once dispatched.

4. Can I order bespoke measurements?

Yes, absolutely! We frequently craft desks, dining tables, and shelving to custom dimensions. Please email our London workshop team at support@hoxtoncraft.shop with your required Length, Width, and Height (in cm) for an instant quotation.

5. What is your return policy?

We offer a 30-day return window under the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. Items must be returned in their original condition to our London address: Hoxton Craft, The Mall Wood Green, 159 High Rd, London N22 6YQ, UK. We charge £0 restocking fees.

6. What does the 10-Year Guarantee cover?

Our 10-Year Structural Guarantee covers all timber joint integrity, steel welds, leg fixings, and structural stability against manufacturing defects under normal domestic use.